1) I can’t access the Content or Community tabs / the link says it is not authorized./ The content is locked - how to access?

Firstly, make sure that you’re on the correct website;

Go to https://content.creatorcollege.com/settings, sign out and then sign back in with the same email address you used when purchasing VIP.

If that doesn’t work, make sure the platform is not open on another device.

You can only access it from one device. So make sure you open the platform only from one device. If you logged before, you need to log out of that page to access it from another device.

Still need help? Please contact us from here.

2) I signed out and back in, but my content is still locked. Why?

A scheduled payment may have failed. Go to Settings → Manage Billing to check your payment status and update your payment details.

3) I didn’t receive my login code. What should I do?

Wait a few minutes and check your spam or promotions folder. Make sure you entered the correct email address.

4) How can I change my email address?

Submit your request at support.creatorcollege.com.

5) Why can I hear a video but only see a black screen?

Turn off any screen-sharing or screen-recording software. If you use DisplayLink or an external monitor, disconnect it and try again.

These can activate the platform’s content-protection system.

3) Where do I find recordings?

All VIP recordings will be inside the platform, and added within 1-2 days after each session.

https://content.creatorcollege.com > click “VIP 11” listed on left. Then click VIP 11 Recordings for Lesson replays or click your group name for audit call replays. More will be added each week.

4) I can hear the videos, but the screen is black

This issue is triggered by either screen sharing, or screen recording software, or by using a DisplayLink cable for an external monitor. This is part of our anti-piracy protections, so please ensure you have disabled these before watching the course videos.

5) I want to change my email

Please contact us for email changes.

6) Does VIP include all recordings and every bonus course?

No. Those locked content belong to a separate program. Some courses/ cards may be outside the VIP package.